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(Cover) (Tie
visual) (Inside) We'd like to change your mind about management consultancy. We're not going to make vague promises, we're going to make guarantees that we can dramatically improve the quality of your service whilst simultaneously reducing costs. These will be results you can measure - results which will help your organisation not just survive, but thrive in these tough, competitive times. Results which will improve profits, raise morale and make a huge difference to the effectiveness of management. But why should you believe us? Why should eg Consultancy succeed where others in the past have failed? Firstly, we can prove our effectiveness. We have acted as consultants for scores of blue chip companies in the financial sector with a success record that leads these organisations to use us again and again. Nearly all the organisations we give our services to end up willing and committed converts to the system we call Process Management. It's a system we have identified and developed over a period of time and once installed it will continue to make improvements, year on year. Process Management goes to the heart of what makes a financial organisation work. It identifies the expectations of your customers, then brings together the people who work for you and the processes they work with, to deliver the essential ingredient of the 90's: a quality service. It's a generally acknowledged fact that Quality is the factor which will increasingly separate those who sink from those who swim, and perhaps only through effective Process Management we can be sure that quality will result along with a natural by-product of reduced costs. Installing Process Management generally involves three phases we call Measurement, Management and Improvement. It's important to realise that Measurement in Process Management is not an end in itself. Staff need not fear that they are going to be subjugated to inflexible, unreasonable working practices. When people understand how Process Management works they quickly recognise it benefits them as well as the organisation. Your people become the essential and willing participants in the installation of Process Management. Measurement in the key to success. Only when processes are understood and measured is the kind of management possible which leads to improvement. Then you can start looking forward to the complete elimination of backlogs, an end to overtime and temporary staff, productivity increased by 30% and so on. Remember, these are not merely vague possibilities or best-case scenarios - this is what actually happens time and time again in the financial organisations which turn to eg Consultancy and Process Management. An essential ingredient in our success is the degree of our involvement. Our consultants are not inflexible theoreticians - they treat every task as a unique case, involving themselves in the culture of an organisation and being careful to install the radical improvements of Process Management without 'rocking the boat'. Our aim is to educate your people through a hands-on approach, to show them that Process Management is a powerful tool for improvement by demonstrating the exact way it is done. We call it Skill Transfer - passing on our knowledge to others in your organisation so that it will remain an integral part of the way your management works. We believe Process Management is vital to your success today, but it will impact on your performance throughout the 90's and into the next millenium. This is why we offer continuing support. Our on-going programme can provide an unbroken line of education and assessment for your organisation, ensuring you maintain the cost-effectiveness, the quality and the funds to ensure a successful future. If
you'd like to know more about how Process Management works, or would like us
to arrange a Site Survey, please contact (name) on (number). It's a
call that could change your company for the better, forever.
(Cover)
(Balloon visual) (Inside) Information is the lifeblood of management - without it managers simply can't do the job they're paid for. But it has to be the right information; it has to be accurate, pertinent, properly processed and readily accessible. Self evident? Perhaps. But the fact remains that in the financial sector, up-to-date, relevant information of the kind needed for proper management is difficult to come by. How many managers, for example, know exactly how much work is outstanding and what is required to clear it? How many chief executives have on-going reports on the success of each individual Branch? How many supervisors know from day to day how much time is being spent by each member of staff on each activity? These are the kind of questions that can tie up management in pursuit of the answers. They end up being gatherers of data, rather than utilisers of it. And data in itself is valueless unless management has the time, the will and the knowledge to apply it to real improvements in performance. eg Consultancy has been advising blue chip companies in the financial sector for many years on the dramatic gains in quality and profitability to be made from Process Management. In the course of our work we have developed a range of PC programs to provide management with precisely the kind of information they need to take active business decisions. We believe our software is unparalleled for its usefulness and relevance because it is born from close association with major players in every area of finance. We have designed it to satisfy the most demanding clients, and it has been created from field research rather than theoretical principles. Our programs work, and have proved themselves time and time again. They work because they provide the information managers really need - quickly and in a graphical form that is easily understood. The Work Manager program, for example, makes available a complete analysis of work throughput, backlogs, productivity, staffing levels, unit costs and skills required. The instant effect of all this data is to promote a dramatic improvement in work flow and productivity. In the longer term, it allows managers to model 'what if' scenarios and forecast future requirements. With the Branch Manager program, the performance of every branch in the country is compared and analysed in detail. There are monthly and twelve monthly assessments covering overall performance and the throughput of individual activities. It provides instant access to accurate staffing profiles - the kind of information which for the first time empowers managers to make highly effective, cost-reducing decisions whilst maintaining (and usually improving) service standards. For costing activities and developing standard times, the Activity Manager program provides the perfect solution. Fast and easy to use, it enables managers and staff to estimate from day to day how much time should be spent on each process, leading to self-generated improvements in efficiency. It's a fact that once eg Consultancy software has been installed our clients often wonder how they ever managed without it. It is as if they were previously having to make decisions blindfolded or were compelled to postpone decision-making altogether. Constructive change is only really feasible with clear vision, and that's exactly what the eg suite of software provides. At a time when quality of service is paramount, when management is being asked for unheard-of improvements in productivity, you have to ask yourself whether you can afford to be anything less fully informed. We'll be glad to provide a demonstration of any of our systems at a time to suit you. Just call (name) on (number). (Cover)
(Dishevelled man visual) (Inside) The eg Consultancy has an unrivalled reputation in the financial sector for the dramatic improvements it has brought to productivity and quality for a whole range of blue chip clients. We have achieved this through the technique we've developed known as Process Management. Very briefly, Process Management is a method of measuring, managing and improving the processes that are vital to customer satisfaction. It has proved itself time and time again in dramatic cost savings allied to improved service - a winning combination which managers previously could only dream about. A vital element in the success of Process Management has been our suite of training courses which has had nothing short of a transforming effect on the ability of managers to manage. Once the principles of Process Management are understood - and the majority of our courses are designed specifically for this purpose - then you will be on your way to introducing a new culture which goes right to the heart of what makes a financial organisation work effectively. Our training courses are conducted by experts with financial sector backgrounds, who have wide experience 'in the field' as well as an in-depth knowledge of proven theory. Process Management, along with complementary techniques such as Statistical Process Control and Procedure Documentation, is very much an applied science, and we are constantly updating our material in response to our experience of installing it in the real world. It means we also take a realistic approach to training. We are very aware that course delegates are being introduced to new ideas and need to be shown that they work, and would be rightly resistant if they were merely told that they do. Hence our courses, both public and in-house, are full of practical demonstration as well as principles, provided by professionals who are not afraid to get their hands dirty. One of the core values of the eg Consultancy is the quality of Trust - it is written into our corporate philosophy that we are "open, honest and loyal to our clients and enjoy what we do together". In other words, our training courses are not just highly instructive, they are involving and enjoyable: qualities which we believe lead to better retention of information and, vitally, an eagerness to apply it. In effect, when you employ eg Consultancy to train your people, you are buying far more than solely the education of the individual - you are buying Skill Transfer. Our expertise becomes corporately yours through the training of Line Managers, Supervisors and Internal Consultants who can 'spread the word' throughout your organisation. They will have acquired the skills needed to make Process Management begin to work for you. In time, they can acquire the expertise to understand and then accurately measure performance in many different areas of activity. And they will be able to use those measurements to take action, to get real, quantifiable results, such as the elimination of backlogs and an end to overtime and temporary staff - all leading to productivity increases combined with with a corresponding improvement in the quality of customer service - that vital ingredient for success in today's environment of greatly increased choice and competition. The right training is a genuine investment in the future of your organisation. Your people have the power to improve your performance now and into the forseeable future if their potential is realised. Our Continuous Professional Support programme is designed to ensure you maintain and capitalise on the benefits of your investment. It offers User Group meetings, updates on new techniques and telephone consultancy for all course attendees at no additional cost. With
eg the skills in your organisation will grow and grow. We're not just
offering training, we're proposing a new beginning in improved performance
and profitability. |
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